Privacy Policy

Who we are

Our website address is: https://petpiliot.com or https://petpiliot.com.

Effective Date: 23 July 2024

At Petpiliot, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.petpiliot.live. This policy is tailored for both pet owners and pet experts, addressing specific privacy concerns for each group.

1. Information We Collect

1.1 Personal Data for Pet Owners We may collect personally identifiable information that you voluntarily provide to us when you register on the website, make a purchase, subscribe to our newsletter, or interact with our services. This information may include:

Name
Email address
Phone number
Address
Payment information
Pet information (e.g., pet’s name, species, breed, age, medical history)

1.2 Personal Data for Pet Experts We may collect personally identifiable information that you voluntarily provide to us when you register as a pet expert. This information may include:

Name
Email address
Phone number
Address
Payment information
Professional qualifications and certifications
Experience and areas of expertise

1.3 Non-Personal Data We may also collect non-personal information about you automatically when you visit our website. This information may include:

IP address
Browser type
Operating system
Access times
Referring website addresses
Browsing behavior on our website

2. Use of Your Information

2.1 Use of Information for Pet Owners We use the information we collect from pet owners in the following ways:

To personalize your experience on our website
To improve our website and services
To process transactions and manage your orders
To send periodic emails regarding your order or other products and services
To follow up with you after correspondence (live chat, email, or phone inquiries)
To administer contests, promotions, surveys, or other site features
To provide pet health and care recommendations

2.2 Use of Information for Pet Experts We use the information we collect from pet experts in the following ways:

To verify your credentials and qualifications
To create and manage your professional profile on our website
To connect you with potential clients (pet owners)
To process payments and manage transactions
To send periodic emails regarding services and updates
To follow up with you after correspondence (live chat, email, or phone inquiries)
To administer contests, promotions, surveys, or other site features

3. Disclosure of Your Information

3.1 Disclosure for Pet Owners We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information except in the following situations:

To trusted third parties who assist us in operating our website, conducting our business, or serving our users, so long as those parties agree to keep this information confidential
To comply with legal obligations, enforce our site policies, or protect our or others’ rights, property, or safety

3.2 Disclosure for Pet Experts We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information except in the following situations:

To pet owners seeking your services, as part of your professional profile on our website
To trusted third parties who assist us in operating our website, conducting our business, or serving our users, so long as those parties agree to keep this information confidential
To comply with legal obligations, enforce our site policies, or protect ours or others’ rights, property, or safety

4. Security of Your Information

We implement a variety of security measures to maintain the safety of your personal information. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems and are required to keep the information confidential. All sensitive information you supply is encrypted via Secure Socket Layer (SSL) technology.

5. Data Retention

5.1 Data Retention for Pet Owners We will retain your personal information for as long as your account is active or as needed to provide you with our services. We may also retain and use your information to comply with our legal obligations, resolve disputes, and enforce our agreements.

5.2 Data Retention for Pet Experts We will retain your personal information for as long as your professional profile is active on our website or as needed to provide you with our services. We may also retain and use your information to comply with our legal obligations, resolve disputes, and enforce our agreements.

6. Your Rights

You have the following rights regarding your personal information:

Access: You have the right to request access to the personal information we hold about you.
Correction: You have the right to request that we correct any inaccurate or incomplete personal information.
Deletion: You have the right to request that we delete your personal information, subject to certain exceptions.
Restriction: You have the right to request that we restrict the processing of your personal information.
Data Portability: You have the right to request a copy of your personal information in a structured, commonly used, and machine-readable format.
Objection: You have the right to object to the processing of your personal information for certain purposes.

To exercise any of these rights, please contact us using the contact information provided below.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track the activity on our website and hold certain information. Cookies are files with a small amount of data that are commonly used as anonymous unique identifiers. These are sent to your browser from the website and stored on your device.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our website.

8. Third-Party Links

Our website may contain links to third-party websites. We do not control these third-party websites and are not responsible for their privacy practices. We encourage you to review the privacy policies of these websites before providing any personal information.

9. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes.